Aviso de privacidad


This Website is operated by AddControl, GRUPO COEINF S.A. de C.V, Montecito 38 Piso 32 oficina 37 Colonia Nápoles, Alcaldía Benito Juárez Código Postal 03810, committed to keeping your information secure and managing it in accordance with our legal responsibilities under the applicable privacy and data protection laws.

This Privacy Policy provides information about how we process personal information through the websites,, (“Website”), our mobile apps and our Products and Services.

Upon reading this Privacy Policy, you will be informed regarding the following:

  1. What personally identifiable information of yours or third party personally identifiable information is collected from you through the Website as well as through the Products and Services;
    2. The organization collecting the information;
    3. How the information is and will be used and disclosed;
    4. With whom the information may be shared;
    5. What choices are available to you regarding collection, use, and distribution of the information and your right;
    6. The kind of security procedures that are in place to protect the loss, misuse, or alteration of information under AddControl’s control; and
    7. How you can access and correct any inaccuracies in the information collected about you.

Your use of the AddControl website and the products and services provided herein, including any dispute concerning privacy, is subject to this privacy statement (“Privacy Policy”). By visiting the AddControl Website or using any of its Products and Services (defined below), you agree to your personal information being used and disclosed in the manner set out in this Policy and in AddControl’s Terms of Service.

You do not have to provide your personal information to us, but if you do not provide certain information it may affect the service we are able to provide to you.

By continuing to use this Website, you agree to us, as data controllers collecting and using your personal information in accordance with this Privacy Policy and for the purposes of properly running the Site and offering our Products and Services to you.

Changes in the Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Please review this policy periodically for changes. If you do not accept the amended Policy, please stop using this Website.


Personally identifiable information We Collect

Most of the Products and Services offered to visitors of the Website require you to register for a user account with AddControl (“User Account”). When registering for a User Account, AddControl will ask you to voluntarily supply AddControl with certain information about yourself by filling out and submitting an online form. Such information may include your name, phone number, email, and business information.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, job title. In some cases we might request you to provide your identity documents.
  • Contact Data email address and telephone numbers.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

You never have to answer any questions, and you can decline this exchange of information at any time. However, if you should choose to withhold requested information, we may not be able to provide you with some or all of the Products and Services. Depending upon the activity, some of the information that we ask you to provide is identified as mandatory and some as optional. If you do not provide the mandatory information with respect to a particular activity or purchase, you will not be able to engage in that activity or make such a purchase. AddControl will inform you of the mandatory and/or optional character of the requested and/or required information.

You may be provided an opportunity to subscribe to a periodic newsletter and product updates. This newsletter allows AddControl to inform you of new Products and Services, updates, as well as other news relevant to the company. The subscription service requires you to provide your first and last name, your email address, and other information. Optionally, you are asked to provide the name of the company you represent.

Securing the Transmission and Storage of Information

AddControl is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information.

In particular, we use all reasonable endeavours to ensure that appropriate security measures are in place to protect your Personal Data. We apply the security measures foreseen in the applicable regulations as well as our own technical and organizational security measures including policy, governance, procedures, responsibilities, risk assessment; network and subprocessor security.

AddControl operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by our users. AddControl takes steps to ensure that your information is treated securely and in accordance with this Privacy Policy.

We treat the information you provide to us, as confidential information; it is, accordingly, subject to our company’s security procedures and corporate policies regarding protection and use of confidential information. After personally identifiable information reaches AddControl, it is stored on a server with physical and electronic security features as customary in the industry, including utilization of login/password procedures and electronic firewalls designed to block unauthorized access from outside of AddControl. Because laws applicable to personal information vary by country, our offices or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on the sites covered by this Privacy Policy is processed and stored in the United States and possibly other jurisdictions and also in other countries where AddControl and its service providers conduct business. All AddControl employees are obligated by our privacy and security policies. Your information is only accessible to those employees who perform technical support of the service.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving any site or service to protect access to your information from subsequent users.


How Your Personal Information Is Used

On Contract Lawful basis

If you subscribe to a service or register a product, for example, such information is used to register your rights, if any, to technical support or other benefits that may be made available to registered users. We also use your personal information for registering you for an account or for a webinar, sending a confirmation e-mail, responding to your requests and helping to process the purchase or service you have selected, communicating with you when you contact a sales consultant or authorized partner, processing, fulfilling, and following up on transactions for our products and services, support, and training, to process any request by you for information or advice, to manage your account and content that you upload, to deal with enquiries, complaints and feedback from you and our partners;

Based on our Legitimate interests

AddControl may use statistical data for statistical analysis, marketing, or similar promotional purposes to help improve our offerings to you, to help diagnose any problems with our server and administer the Website or to improve your browsing experience by personalising the Website;

We reserve the right to send a one-time registration confirmation email, and infrequent service alert messages to users to inform them of specific changes that may impact their ability to use a service they have previously signed up for, regardless of email contact opt-in status.

Based on our Legitimate interests and Your consent

We use your personal information to develop and conduct our business. Some examples of how we use personal information include: improving our products and services; personalizing communications with you; conducting market research; conducting customer surveys; engaging in more targeted, customer-specific advertising; processing.

AddControl collects your information in order to record and support your participation in the activities you select.

Based on your consent, your personal information also may be used to keep you informed about new products, product upgrades, patches, special offers, and other products and services of AddControl and selected third parties if you have consented to receive such communications.

When you create a User Account with AddControl and/or provide your e-mail address and other personal identification information, based on your personal preferences, we may periodically contact you via e-mail and provide information about special offers and promotions that may be of interest to you. These communications will relate to AddControl offers and/or the promotions of select, reputable third parties with whom AddControl has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We may use a third party e-mail service provider to send e-mails to you. This service provider is prohibited from using your e-mail address for any purpose other than to send AddControl related e-mail. If you do not wish to receive e-mails with updates and information, please unsubscribe by sending email: In addition, every time you receive an e-mail you will be provided the choice to opt-out of future e-mails by following the instructions provided in the e-mail. You may also opt-out online by updating your User Account as described in the User Account section of this Privacy Policy (above).

Legal obligation

We may hold some of your information for complying with legal requirements and enforcing our website terms of use or otherwise protecting our legal rights.

We also reserve the right to contact you if compelled to do so as part of a legal proceeding or if there has been a violation of any applicable licensing, warranty and purchase agreements.

AddControl is retaining these rights because in limited cases we feel that we may need to contact you as a matter of law or regarding matters that will be important to you. These rights do not allow us to contact you to market a new or existing service if you have asked us not to do so, and issuance of these types of communications is rare.

Data storage geography depending on AddControl domain zone is described in the AddControl Infrastructure.


Choices Available to You

You can always choose whether or not to disclose personally identifiable information and that choice will not prevent you from using the Website. Please note, however, if you should choose to withhold requested information, we may not be able to provide you with some of the services dependent upon the collection of this information and you will be given an opportunity to “opt-in” and make your preference choices for any items that are optional and which are not prerequisite for our rendering such services.

You can choose at any time to opt out of receiving emails from AddControl or from having your personally identifiable information shared with selected companies. If you wish to opt out, you can do so by editing your User Account preferences with respect to e-mail or the sharing of information. If you elect to “opt out” we will not, as applicable, share your personal information with third parties or send you emails. However, we may continue to use your personal information for internal purposes, to enhance your user experience or as necessary to administer the site or comply with applicable law.

  1. Your rights

In European Union and some other jurisdictions you may have the following rights concerning our processing of your personal data:

Right to access. You have the right to ask us for copies of your personal information. This right always applies;

Right to rectification. You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies;

Right to erasure. This right is applicable when one of the following applies:

(a) the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed;
(b) the data subject withdraws consent on which the processing is based or where there is no other legal ground for the processing;
(c) the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
(d) the personal data have been unlawfully processed;

Right to restriction of processing. When processing is restricted, we will store your personal data, but not further process it;

Right to data portability. Is your right to receive the personal data which you have given to us, in a structured, commonly used and machine-readable format and the right to transmit that data to another controller from the current controller applicable if: The processing is based on consent or on a contract, and the processing is carried out by automated means;

Right to object. You have the right to object to processing (on grounds relating your particular situation) if we process your information in our legitimate interests. The only reasons we will be able to deny your request is if we can show compelling legitimate grounds for the processing, which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defense of a legal claims or if the processing of data is necessary for the performance of our contract with you;

Right to withdraw your consent at any time in case of any consent-based processing of your personal data without affecting the lawfulness of processing based on consent before your withdrawal; and

Right to lodge a complaint with a supervisory authority.